Refund policy
We understand that purchasing furniture and home products online requires trust and clarity. This Return & Refund Policy explains when and how you can request a return or refund for orders placed on seekk.shop.
Return Eligibility Window
You may request a return within 30 calendar days from the date your order is marked as delivered in the carrier’s tracking system.
The 30-day period begins on the delivery date shown in the tracking information.
After 30 days, we generally cannot accept returns, except where required by applicable law.
If you expect any issues receiving your package (for example, traveling during delivery), please plan accordingly or contact us before placing your order.
Condition of Items for Return
To be eligible for a return, items should:
Be in resalable condition, with no significant signs of heavy or improper use
Be free from major damage, deep scratches, or stains not present at the time of delivery
Include all original parts and components
Whenever possible, be returned in the original packaging. If the original packaging is not available, items must be securely repacked to prevent damage in transit.
We may make reasonable allowances for normal handling necessary to inspect items, but we reserve the right to deny or reduce a refund if the item is returned in a condition that prevents resale.
Large Furniture and Oversized Items
For larger furniture or oversized items, special considerations may apply:
These items may require scheduled pickup or freight shipping, which may involve additional coordination.
Depending on the item and your location, returns may need to be brought to a ground-level area or curbside for pickup.
Additional handling or restocking fees may apply for large items, where permitted by law and stated at or before the time of purchase.
If you are unsure whether your item qualifies as oversized, please contact us before requesting a return.
How to Request a Return
To start a return, please contact us at info@seekk.shop with:
Your order number
The item(s) you wish to return
The reason for the return (for example: changed mind, did not fit space, damaged upon arrival)
Clear photos of the item and its packaging if there is any damage or defect
Our team will review your request and respond, typically within 1–2 business days, with instructions on next steps, including:
Whether the return is approved or requires additional information
The return shipping address and any labels (if applicable)
Information about possible return shipping charges or fees, if relevant
Please do not send items back without first contacting us, as this may delay processing or prevent us from correctly matching the return to your order.
Return Shipping Costs
Return shipping costs depend on the reason for the return:
Customer preference / change of mind
If you decide to return an item for reasons such as changing your mind, ordering the wrong size or color, or the item not fitting your space, you are generally responsible for the cost of return shipping.
We may offer assistance in arranging a shipping label and deduct the cost from your refund, or you may arrange your own insured shipping at your expense.
Damaged, defective, or incorrect item
If you receive an item that appears damaged, defective, or not what you ordered, please contact us as soon as possible and provide photos of the issue and packaging.
Once we confirm the problem, we will work with you on an appropriate solution, which may include:
A replacement item
Refund where practical
Or a refund
In these cases, we typically cover reasonable return shipping costs or provide a prepaid return label, subject to review and carrier options.
We will always aim for a fair and reasonable outcome in line with applicable law and our obligations as a retailer.
Refund Method and Timeline
Refunds are typically issued to the original payment method used for the purchase (for example, the Visa or MasterCard used at checkout).
Once we receive and inspect the returned item, we generally process refunds within 5–10 business days.
Your bank or card issuer may require additional time to post the refund to your account.
If we determine that the item shows excessive damage or use beyond what is necessary to inspect the product, we may reduce the refund amount or decline the refund, consistent with applicable law and the details we provide at the time we approve the return.
Non-Returnable or Limited-Return Items
Certain items may be non-returnable or may have more limited return options, such as:
Items marked as final sale (if applicable and clearly labeled)
Items that have been significantly damaged, altered, or heavily used after delivery
Items returned more than 30 days after the delivery date
Any such limitations will be stated clearly on the product page or during checkout whenever applicable.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We may be able to cancel the order before it ships. Once an order has shipped or entered the shipping process, cancellation may not be possible, and the order may instead need to be handled as a standard return under this policy.
Contact for Returns and Refunds
For any questions about returns or refunds, please contact:
Email: info@seekk.shop
Telephone: +1 540-455-6301
Address: 7010 Purple Avens Ave, Upper Marlboro, Maryland 20772, United States
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time, ET)